Account-Based Customer Service Assessment Campaign

As part of a business development initiative, I prospected into a net-new account with the goal of identifying opportunities to improve their customer service operations. To generate interest and uncover pain points, I created and distributed custom customer service assessments designed to evaluate key service metrics and highlight areas for improvement. This campaign was able to gain traction and start meaningful conversations within the organization around how we could address gaps in service quality.

To support the outreach, I also developed a website mockup featuring branded promotions and an interactive chatbot experience, demonstrating how a more modern, user-friendly digital experience could improve customer satisfaction and streamline support. The project emphasized the importance of digital transformation in customer engagement and showcased a proactive approach to account-based selling through tailored insights and design.